BI-LINGUALL MEDICAL RECEPTIONIST (ENG/KOREAN SPEAKER)

MUST BE HIPAA CERTIFIED with certificate to show.

As a Korean/English Bi-lingual Virtual Medical Receptionist, you will work directly with our clients’ doctors and other medical professionals based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. An Virtual Medical Receptionist can also help with back-office and administrative tasks.

Duties and responsibilities

·  Greet patients virtually at reception desk, answer phones, schedule appointments

·  Handle incoming and outgoing emails and phone calls professionally and on time.

·  Update and maintain accurate patient records, ensuring data integrity and confidentiality.

·  Prepare patients for office visits

·  Collect and verify patient insurance benefits

·  Collect patient co-pays and payments

·  Communicate with patients to provide pre-operative instructions and appointment information

·  Collect necessary patient records and documentation prior to office appointments

·  Schedule patient appointments and manage the appointment calendar efficiently.

·  Manage patient follow-up care, coordinating with optometrists and scheduling necessary appointments.

·  Provide prompt responses to patient inquiries, offering medical advice within the scope of practice.

·  Enter relevant data into medical systems and update patient information as required.

·  Handle verifications of medical insurance

·  Monitor patient progress and assist in tracking and documenting treatment plans.

·  Support optometrists and other healthcare professionals, collaborating effectively with the virtual team.

·  Assist in medical billing processes, ensuring accuracy and adherence to billing guidelines.

·  Ensure the accuracy and completeness of patient information at all times

·  Work with the same client consistently, leading to the development of a long-lasting work relationship.

·  Maintain confidentiality and adhere to HIPAA regulations at all times

Qualifications

·  Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription)

·  Not required but preferred:

• Work experience of >2 years
• College student/college graduate

·  Fluent speak and write in Korean and  English. Proficient with medical terminologies and practices.

·  Must have highly proficient computer skills, including use of Electronic Medical Records

·  Have strong typing and data entry skills

·  Must have excellent customer service and communication skills

·  Able to work at night i.e 9pm-6am (9am 6pm US EST time)

·  A customer service mindset and ability to verify data accuracy.

·  Submit an NBI clearance

·  Provide a valid, government-issued photo ID (such as Drivers License, Postal ID, UMID, Passport)

·  Work from home: Have a quiet work environment and a professional, neutral background with decent lighting (examples will be provided)

·  Internet subscription/speed: At least 10mbps (DSL/Fiber only)

·  Open to part time and fulltime position

MUST BE HIPAA CERTIFIED with certificate to show.

As a Dental Virtual Assistant, you will work directly with our clients—doctors (Dentists)

and other medical professionals based in the USA. Our goal is to help our clients

improve workflow, save time, and eliminate the burden of in-room documentation.

Additionally, Dental Virtual Assistants can assist with back-office and administrative

tasks.

The ideal candidate will have a friendly personality, excellent customer service &

communication skills, and be well organized. You must be a team player. Multilingual is

a plus!

Experience in dental assisting or dental office work is a plus, but not required.

We are willing to train the right person with a strong work ethic.

Knowledge on:

• OpenDental/PMS      experience in general.
• Tooth # &      dental procedures.
• Can you read X      rays
• Batching Claims
• Sending Claims
• Receiving EOBs
• Sending PreDs
• Receiving PreDs
• Following up      outstanding Claims & PreDs
• Sending PreD      attachments
• Insurance: UHC      Medicaid & Portal
• Calculating      Copay
• Making appt      & inputting Ins info into PMS
• Ins BreakDown      via Phone
• Ins BreakDown      & Eligibility Check via portal
• Inputting Ins      BD & EC into PMS
• 
  

Duties and Responsibilities:

§ Greet patients virtually at reception desk, answer phones, schedule

appointments.

§ Handle incoming and outgoing emails and phone calls professionally and on

time.

§ Update and maintain accurate patient records, ensuring data integrity and

confidentiality.

§ Collect and verify patient insurance benefits.

§ Communicate with patients to provide pre-operative instructions and appointment

information.

§ Provide prompt responses to patient inquiries, offering medical advice within the

scope of practice.

§ Enter relevant data into medical systems and update patient information as

required.

§ Monitor patient progress and assist in tracking and documenting treatment plans.

§ Support dentists and other professionals, collaborating effectively with the team.

§ Assist in medical billing processes, ensuring accuracy and adherence to billing

guidelines.

§ Work with the same client consistently, leading to the development of a long-

lasting work relationship.

§ Maintain confidentiality and always adhere to HIPAA regulations.

Qualifications:

§ Provide proof of education or training, such as a degree or certificate in your

specialized field (dentistry, nursing preferred).

§ Have experience working remotely with clinics or hospitals in the U.S. (Dental

agency experience preferred).

§ Must have highly proficient computer skills, including the use of Electronic

Medical Records (EMR), Open Dental/PMS experience preferred.

§ Able to read X rays (Preferred)

§ Be fluent in speaking and writing English. Proficiency in medical terminologies

and practices is required.

§ Have strong typing and data entry skills.

§ Must possess excellent customer service and communication skills.

§ Preferably have experience working with various insurance companies in the

U.S. (such as UHC Medicaid & Portal)

§ Be able to work night shifts, i.e., 9 PM-6 AM (9 AM – 6 PM US EST).

§ Have a customer service mindset and the ability to verify data accuracy.

§ Submit an NBI clearance.

§ Provide a valid, government-issued photo ID (such as Driver’s License, Postal

ID, UMID, Passport)

§ Work from home: Have a quiet work environment and a professional, neutral

background with decent lighting (examples will be provided)

§ Internet subscription/speed: At least 10mbps (DSL/Fiber only)

We are looking for enthusiastic and dynamic Lettings Manager / Valuer to develop and grow our lettings portfolio across Manchester & Cheshire. This is an exciting opportunity to be part of a new ownership structure and with the chance to take real responsibility for the day to day running of the business. There is also a unique aspect of this role, where the perfect candidate will be asked to support our property sourcing & development business, as and when appropriate.  

Main Responsibilities – PPP Lettings 

- Developing relationships with existing landlords and clients to generate more rental listings in the Manchester & Cheshire area.

- Responsible for helping to implement the new systems and processes for the new ownership structure.

- Responsible for setting up and managing of company social media accounts, and trying to drive new business through online marketing. 

- Will be expected to attend regular networking events with Management to increase brand presence and look to grow business organically through word of mouth. 

- Carrying out rental valuations & promoting our Fully Managed service.

- Managing the lettings process from start to finish, including advertising available properties, organising viewings, and negotiating rental agreements.

- Maintain a database of available properties and ensure accurate and up-to-date property listings

- Screen potential tenants, conduct reference checks, and verify their eligibility to rent

- Provide excellent customer service to both landlords and tenants, addressing any concerns in a timely manner

- Ensure efficient running of property management & general operations

- Ensure voids are kept to a minimum, repairs are carried out quickly and effectively through a collaborative management approach.

-Reporting to Directors with performance figures.

Responsibilities – 

- Assist with delivering refurb projects to agreed financial, quality and timing requirements.

- This could include communicating tradespeople, collating numerous job quotes and writing scope of works

Requirements:

- Strong organisational skills with the ability to manage multiple tasks and prioritize effectively.

- Excellent communication skills, both written and verbal, with the ability to effectively communicate with a diverse range of individuals.

- Previous lettings experience is essential.

Job Type: Full-time

Experience:

• Lettings:      1 year (required)